AsiaLine: Unified Airline Booking and Ticket Sales System

AsiaLine: Unified Airline Booking and Ticket Sales System

Developed a mobile application for passengers and an administrative system for managing flights, tickets, payments, and agents

<About the Project>

Mobile Ticket Sales and Internal Operations in One System

AsiaLine is an airline ticket booking and online sales system. Passengers search for flights and place orders through the mobile app, while employees manage sales through the administrative system.

01

Client & Business

AsiaLine sells airline tickets to passengers and agents. The process connects flights, seats, fares, bookings, payments, and ticket issuance.

02

Challenge

Replace the limited internal system and provide passengers with a complete self-service journey from flight search to ticket purchase.

03

What We Did

Developed a mobile application and an administrative system. Designed user roles, modules, order statuses, and integration flows.

04

Key Result

Passenger and internal workflows are combined in one system, keeping flight, passenger, payment, and ticket data connected throughout the process.

<Context & Challenge>

Why Ticket Sales Cannot Be Automated with a Single Form

For passengers, purchasing a ticket involves several steps. Inside the company, a single order connects the flight schedule, seat availability, fare, passenger data, payment, agent operations, and data transfer to the airline

What Limited the Process

  • 01Flights, tickets, payments, and agents required actions across different systems
  • 02Booking through messengers created additional manual operations
  • 03Employees had to verify and confirm payments separately
  • 04After a sale, data had to be exported and transferred manually
  • 05Passengers did not have a complete self-service purchase journey in the mobile product
01

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<What the Team Did>

From Role Analysis to the Launch of an Integrated Product

We divided the work into several areas, each affecting the complete ticket journey — from creating a flight to payment and internal processing.

01

Business Analysis

Analyzed flight creation, pricing and quota allocation, agent operations, payment confirmation, and data transfer processes.

02

Product Logic

Designed the passenger journey and the internal sales processing workflow. Defined statuses and control points.

03

Solution Design

Designed the mobile application, administrative system, backend modules, and external integrations.

04

Development

Implemented passenger-facing and internal interfaces with shared logic for flights, tickets, and payments.

05

Integrations & Testing

Implemented data exchange with airline, payment, notification, and pricing services. Tested the complete journey from flight search and passenger data entry to payment, ticket issuance, and transaction display.

<Solution Architecture>

Shared Data for the Mobile App and Administrative System

Passengers use the mobile application, while employees and agents work through a role-based administrative system. Both interfaces connect to a shared backend that processes flights, seats, bookings, tickets, payments, discounts, users, and notifications.

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<Core Features>

Six Core Features

Passengers get a complete self-service purchase journey, while the team receives tools to manage the operational side of ticket sales

01

Flight Search & Selection

Destination, date, passengers, available flights, departure time, and price.

02

Booking & Purchase

Passenger details, total price, payment status, and ticket purchase.

03

Flight Management

Dates, airports, schedules, prices, seat availability, and agent quotas.

04

Tickets & Passengers

Ticket issuance, viewing, editing, cancellation, and data export.

05

Agents & Discounts

Agent registration, discount assignment, and seat quota allocation for flights

06

Roles & History

Role-based employee permissions and tracking of changes within the system.

<Interfaces>

Five Key Screens

Destination Search

Destination Search

The user selects the departure city, destination, travel date, and number of passengers. The app also displays popular destinations below.

Available Flights

Available Flights

The results display the airline, flight number, departure time, duration, and final price. Users can compare available options on a single screen.

Passenger Details & Checkout

After selecting a flight, the user sees the route, class, flight number, price, and payment deadline. Passenger details can be entered manually or selected from saved profiles

Passenger Details & Checkout

Flight Management

Employees can view active dates, routes, flight numbers, available seats, prices, and quotas. New flights can be added directly from the same section.

Flight Management

Ticket Registry

The internal team works with the ticket list and passenger data. Documents, citizenship, flight, booking class, and currency are connected on a single screen.

Ticket Registry
02

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We will analyse the functionality and build a clear interface structure.

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<Results>

What Changed After Development

AsiaLine received the foundation for a unified airline ticket sales process — from passenger actions in the mobile app to flight, payment, and ticket processing by the internal team.

01

Self-Service Purchase

Passengers can search for flights, compare options, enter their details, and complete the purchase through the mobile app.

02

Centralized Management

Flights, seats, prices, tickets, payments, agents, discounts, and reference data are managed within a single system.

03

Activity Control

Change history helps monitor data operations and investigate disputed situation

04

Managed Agent Channel

Agents receive dedicated accounts, discounts, transaction history, and seat quotas.

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Business Analyst at Dev Symfony
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  • An analysis of your business task and project goals
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  • Implementation stages, launch priorities and a preliminary estimate
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